LIGHT CLOUD TECHNOLOGIES (UCONNECT ICT Refund & Money-Back Guarantee Policy) AND USER MARKET TERMS
At UCONNECT, we stand behind the quality of our products and services. While most digital purchases are final, we offer fair refund options under specific conditions, including a 30-Day Money-Back Guarantee for eligible products.
Purchase
A purchase happens when you buy an item licence from an author selling on UCONNECT Market. The total price paid is made up of the licence price which is paid to the Author, a payment for UCONNECT buyer services called a Buyer Fee and you may also be charged a handling fee on your total order. Using the shopping cart you can make multiple purchases in a single checkout.
Order
An order is made up of one or more purchases. Every time you complete the checkout process on the UCONNECT Market, we assign an order ID to all transactions that were completed as part of the checkout process.
For example if you have purchased multiple items in a single shopping cart, the item licences and buyer fees will all have the same unique order id. Your order may also be subject to a handling fee charge, depending on your payment method and order total.
Reversals Refunds
A reversal happens when a purchase is refunded or reversed as a result of a chargeback. A reversal always appears on a buyer’s statement along with an accompanying credit note. For some types of refunds such as author-initiated refunds, the author’s statement will show the reversal and the related credit note.
In other cases, when the refund is marked as a ‘goodwill’ refund from UCONNECT, the author’s statement and balance will be unchanged and the credit note will be generated from Envato to the buyer.
Referral Income
If you are part of UCONNECT Affiliate program, you will earn a commission for the first purchase of every new customer that has arrived at UCCONNECT via your affiliate link. The commissions earned from the affiliate program is called Referral Income.
Commercial Documents
Invoice
An invoice is generated for the sale of every item or service on UCONNECT Market. The Invoice will show the following information; date, invoice ID, order ID, sellers details, buyers details, item details (The details of the item purchased (Including Item name, Item ID, licence type, size if applicable (eg photos), and item price)), total (in USD).
Statement
Your statement is a list of all transactions and any activity that has altered your account balance. It contains information on all your sales, purchases, referral program earnings and reversals.
Credit Note
A credit note is when a reversal of an invoice occurs (negative invoice). When an invoice has been generated and the transaction is cancelled or voided a credit note is issue to support it.
Prices Fees
Total Price
When you make a purchase, the total price you pay will be made up of the Item Price for the item license, and UCONNECT Buyer and Handling Fees (if applicable).
Item Price
When you make a purchase, the price paid for the item license to the author of that item is called the Item Price.
Handling Fee
A handling fee applies. Handling fees are charged per order (not per item).
Handling fees are charged as follows:
List Price
This is the price you see on an item page, and includes the Item Price and Buyer Fee.
Buyer Fee
When you make a purchase on our Market, you will be paying the Author of the item for their work, and a Buyer Fee to Envato for use of our platform and services. This includes services like 24/7 buyer support, fraud protection, and item quality control.
1. General Refund Rules
- Digital downloads (software, templates, plugins, etc.) are *non-refundable* after download unless defective.
- Subscription services may qualify for a prorated refund upon cancellation.
- Physical products (if applicable) follow a separate return policy.
2. When Can You Request a Refund?
✅ *Money-Back Guarantee (30 Days)* – For select products (e.g., premium software, courses), if unsatisfied, request a refund within *30 days*.
✅ *Defective or Misrepresented Product* – If the item doesn’t work as advertised (proof required).
✅ *Duplicate Purchase* – Accidental double charges.
✅ *Failed Delivery* – If you never received access (e.g., broken download link).
3. Refund Exclusions (Non-Qualifying Cases)
❌ *Change of mind* after downloading or using the product.
❌ *Failure to check system requirements* before purchase.
❌ *No refunds after the policy window* (30 days for eligible products, 7 days for standard items).
❌ *Abuse of refund policy* (excessive requests may result in account review).
4. How to Request a Refund
1️⃣ *Contact Support First* – Email mailto:support@uconnect.com with:
- Order # / Invoice details
- Reason for refund + evidence (screenshots, error logs)
2️⃣ *Await Review* – We’ll respond within *3 business days*.
3️⃣ *Approval & Processing* – If approved, refunds are issued to the original payment method within *5–10 business days*.
5. Subscription & Service Cancellations
- *Monthly/Annual Plans*: Cancel within *14 days* for a full refund. Afterward, refunds are prorated.
- *Auto-Renewals*: Turn off anytime via your account dashboard.
6. Dispute Resolution
- All refund decisions are final unless required by law.
- Chargebacks without prior contact may result in *account suspension*.
7. Need Help?
📧 *Email*: mailto:support@uconnectict.com
Welcome to our community!
2 days ago Updated
Last revised: August, 2025
1. Welcome: Hi, we’re UCONNECT and welcome to UCONNECT Market. We’re happy to have you here and we hope you enjoy your stay.
2. About us: UCONNECT ecosystem of digital marketplaces, that altogether make up UCONNECT Market, help millions of people around the world get creative and earn online. UCONNECT Market sites are platforms that allow Members to Buy and sell licenses to use digital Items like website themes, production music, motion graphics project files, software code, vectors, images and much, much more. On UCONNECT Market, Buyers and Authors transact with each other directly and we provide the platform to allow the transactions to happen.
It is important to understand that “buying” Items on UCONNECT Market means that you are only purchasing a non-exclusive license to use that Item. You do not acquire any rights of ownership in that Item, which remain at all times with the applicable Author.
3. User Terms: By accessing and using UCONNECT Market, you acknowledge and agree that the following terms apply to your use of UCONNECT Market and any Items you license, whether or not you whether or not you have an UCONNECT account:
PLEASE READ THESE USER TERMS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS AND SECTIONS 60 AND 61 CONTAIN AN AGREEMENT TO ARBITRATE AND CLASS ACTION WAIVER. THESE SECTIONS REQUIRE (WITH LIMITED EXCEPTION) THAT YOU SUBMIT CLAIMS YOU HAVE AGAINST US TO BINDING AND FINAL ARBITRATION, AND FURTHER (A) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST THE COMPANY ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, (B) YOU WILL ONLY BE PERMITTED TO SEEK RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ON AN INDIVIDUAL BASIS, AND (C) YOU MAY NOT BE ABLE TO HAVE ANY CLAIMS YOU HAVE AGAINST US RESOLVED BY A JURY OR IN A COURT OF LAW.
Your use of UCONNECT Market is conditional on your acceptance to be bound by these User Terms and the other terms noted above.
4. Legal authority: These User Terms are a legally binding agreement between us and you. If you are signing up on behalf of a company or organization, another individual, or any other third party, you represent and warrant that you have full legal authority to agree to these User Terms and bind that third party.
5. Definitions and interpretation: Any terms that are capitalized will have the meanings set out in the Definitions section of these User Terms. Words like ‘include’ and ‘including are not words of limitation and where anything is ‘within our discretion’ we mean our sole discretion.
6. Items owned by the Authors: The Items on UCONNECT Market are owned by the Authors and not by us and are uploaded at the direction of the Author. UCONNECT provides the platform services but has no ownership of the Items. We encourage you to first contact the Author to raise any questions or amicably resolve issues regarding any specific Item.
7. Your privacy: For more information on how we handle the information you provide to us when you use UCONNECT Market, please see our Privacy Policy. By using UCONNECT Market, you consent to our collection, use and disclosure of personal data and other data as outlined therein.
8. Age: You must be 18 years of age or over to access and use UCONNECT Market.
9. UCONNECT account: When you create an UCONNECT account, you become a Member of the UCONNECT community and receive access to all of our UCONNECT Market sites. Membership is free. Your UCONNECT account is also your account for other UCONNECT services, including UCONNECT Elements. As a Member you will be able to Buy Items from Authors, participate in our online forums, and generally contribute to our ecosystem of UCONNECT sites that help people get creative.
It is important that you understand your responsibilities as a Member of our community so please take the time to review these User Terms carefully.
10. Your responsibility: You promise that the information you give us is true, accurate and complete and, you will keep your UCONNECT account information up-to-date (including a current email address). Your membership is not transferable, that means you cannot sell your UCONNECT account. You are responsible for any use of UCONNECT Market sites using your UCONNECT account, including any activity that occurs in conjunction with your username and password, so keep your password secure and don’t let any other person use your username or password. If you realize there’s any unauthorized use of your password or any breach of security you need to let us know immediately.
11. Referrals: Members may apply to become an UCONNECT affiliate. As a part of our affiliate program, if you refer a new Buyer or Member you may be eligible to receive affiliate income. You can find out more about the affiliate program and the terms applying to referrals here.
12. Becoming an Author: If you want to get involved in our community as an Author, you can sign up and find out more. Remember that if you become an Author these User Terms will continue to apply, along with the Author Terms you’ll sign up to as an Author.
13. Access: Subject to your compliance with these User Terms, you are granted a non-exclusive, limited, non-transferable, freely revocable license to access and use UCONNECT Market for business or personal use. We reserve all rights not expressly granted under these User Terms.
14. Restrictions. You must not (either in your own right or through any third party), and you must not permit any third party to:
a. interfere with or disrupt the integrity or performance of UCONNECT Market (for example through sending mass unsolicited messages, “flooding” servers, or introducing a virus, time bomb, Trojan horse, worm, cancelbot or other computer routine);
b. attempt to gain unauthorized access to UCONNECT Market or related systems and networks;
c. rent, license, sublicense, sell, resell or otherwise commercially exploit or make UCONNECT Market, any UCONNECT Intellectual Property or any Item available to any third party (except as expressly contemplated by these User Terms);
d. use UCONNECT Market to provide, or incorporate the matters contemplated by UCONNECT Market into, any product or service provided to a third party;
e. use, or permit the use of, any security testing tools in order to probe, scan or attempt to penetrate or ascertain the security of UCONNECT Market;
f. use any data mining, robots, or other similar data and/or image gathering and extraction methods in connection with UCONNECT Market, or the Items available on UCONNECT Market;
g. access UCONNECT Market or its related systems and networks for the purpose of building a similar or competitive product or service or for the purpose of obtaining unauthorized access to UCONNECT Market;
h. copy, republish, frame, link to, download, transmit, modify, adapt, create derivative works based on, rent, lease, loan, sell, assign, distribute, display, perform, license, sublicense, reverse engineer, reverse assemble, disassemble, or decompile any part of UCONNECT Market (including any component of the UCONNECT Market sites), any UCONNECT Intellectual Property;
I. use UCONNECT as a trademark or trade name, without our prior written consent;
j. use a virtual private network (VPN) or any other means to avoid compliance with these User Terms, or for any fraudulent or illegal reasons;
k. remove any watermarking, copyright notices or other protective measures from any Item, including preview files
l. use a false email address, impersonate others, or misrepresent your affiliation with any third party;
m. use scripts or bots to mass download Items (this includes using any means whatsoever to scrape/download the entire library and/or database of Items from UCONNECT Market) and/or
n. access or use UCONNECT Market in any way not expressly permitted by these User Terms.
This section will help you understand what you are Buying when you purchase an Item and how that transaction takes place on UCONNECT Market.
15. What do you get when you download an Item?
a. License: When you ‘Buy’ an Item, you are only acquiring a limited, non-exclusive license to use that Item in accordance with the terms of the applicable Item License, the terms of which are set by UCONNECT Market. You do not acquire any rights of ownership in that Item, which remain at all times with the applicable Author who may license that same Item to others. This license also applies to you if you download an Item that someone else has bought for you (because anyone downloading an Item needs to be a Member). Different Item License types are available for you to choose when you have selected an Item. You’ll need to think about the way you want to use the Item so that you can pick the right license to allow that use. It’s your responsibility to choose the correct license.
b. Item support: Authors can choose whether or not to support certain Items. If an Author chooses to support an Item, this will be identified on the Item page. All supported Items include a support period. If offered by the Author, you may be able to buy support extensions on these Items. You must be a Member to access Item support.
To learn more about Item support, like what Items are covered, what Authors provide, the support period and support extension options, see contact Support.
c. Buyer services: In addition to the use of the UCONNECT Market platform, when you Buy an Item you also receive standard Buyer services from UCONNECT. You may reach our support team.
It is important that you understand the terms on which you are making a purchase. Please take the time to review this section carefully.
16. Terms of Buying: When you Buy an UCONNECT Market Item, you agree that:
a. we and the Authors do not promise that any particular Item will continue to be available on UCONNECT Market so you should download and save the Item as soon as you Buy it;
b. once you Buy or download an Item and the Item has been paid for, you acquire a non-exclusive license to use the Item under the terms set out in the license; and
c. the Author retains ownership of the Item at all times and you agree that your license is directly with the Author.
17. Claims related to an Item: We provide the UCONNECT Market sites and the platform services, not the Items on UCONNECT Market sites. As all Items on UCONNECT Market are owned by the respective Authors, and not by us, we encourage you to first contact the Author to try to amicably resolve any issues regarding an Item.
18. Warranties Authors make: The Author of an Item you Buy warrants to you that:
a. the Item matches the description given by the Author on the Item preview page, as well as any Item preview;
b. they will honour any express warranties given to you that are not contained in these User Terms;
c. they have all rights, licenses, releases, consents and authorizations necessary to license the Item on the terms of the applicable Item License;
d. your use of that Item in accordance with the terms of the applicable Item License does not infringe the rights (including intellectual property rights) of someone else;
e. the Item and its preview and description are not false, inaccurate, misleading, fraudulent, unlawful or defamatory;
f. the Item and its description do not violate any applicable law or regulation (including those governing export control, consumer protection, unfair competition, criminal law, pornography, anti-discrimination, trade practices or fair trading);
g. the Item does not contain viruses or other computer codes, files or programs which are designed to limit or destroy the functionality of other computer software or hardware;
h. if the Item is marked as 'supported', they will provide you with the services as outlined in the Item support policy; and
I. they will process your data in accordance with applicable privacy law and data protection regulations.
This is what Authors are promising you when you Buy an Item.
19. Limited indemnity from Author: Each Author grants to each Buyer of the Author’s Items a limited indemnity on the following terms:
a. if another person makes a claim against a Buyer that the Buyer's use of the Item in accordance with the terms of the applicable license infringes the intellectual property or other rights of that third party; and
b. if that Buyer promptly notifies the Author of the claim and gives the Author the option to control the defines of the claim (at the Author's cost), then the Author will indemnify the Buyer against damages finally awarded by a court against the Buyer or any settlement damages agreed to by the Author regarding that claim.
20. Limitation of Author liability: The liability of each Author to their Buyers is otherwise limited, for each Item purchased, to the Author's earnings from the payment for that Item, except to the extent that the Author's liability arises from wilful misrepresentations made about the Item.
This means that the Author's liability to Buyers is limited for each Item purchased by a Buyer.
21. Buying an Item: If you have an UCONNECT account, you can make payments by using the “Buy Now” or “Add to Cart” functions on the relevant Item page.
22. Total Item price: The Total Item price payable by a Buyer for an Item on UCONNECT Market is made up of:
a. Item price: a license fee (for the license you choose for the Item) and, if relevant, an Item support fee (for Author supported Items);
b. Buyer fee: a fee Buyers pay UCONNECT for the services we provide to Buyers;
c. Handling fee: a handling fee may be added for some transactions; and
d. Taxes: some transactions may be subject to tax that may be added to the price. See the section titled ‘Taxes’ for details about taxes on UCONNECT Market.
The List Price for an Item is made up of the Item price and Buyer fee, and is the price you see on an Item page. Any Handling fee or Taxes will, where applicable, apply in addition to the List Price. Check out this for more information about all the parts of the Total Item price in refund policy.
23. Payment methods: You can pay for your Items via PayPal, credit card or other payment methods we may offer from time to time. You may be required to pay an additional handling fee and this could depend on the method of payment you choose. UCONNECT has no control over these and they will not be stated at the checkout. If you have any questions on those fees, we recommend reaching out to your own financial institution or payment provider.
24. Payment information. If you elect to pay by credit card or other payment method, you will be required to provide information regarding your credit card or other payment method. You represent and warrant that such information is true and that you are authorized to use the payment method. You will promptly update your account information of any changes (for example, a change in your billing address or credit card expiration date) that may occur. You agree to pay the amount that is specified as the Total Item Price for each specific Item you Buy. If you dispute any charges you must let us know within sixty (60) days after the date that we charge you, or within such longer period of time as may be required under applicable law.
25. Payment processing. Notwithstanding any amounts owed to us hereunder, WE DO NOT PROCESS PAYMENTS FOR ANY ENVATO MARKET SERVICES. To facilitate payments, including via credit card, or debit card, we may use one or more third-party payment processors (the Payment Processors). These payment processing services are provided by the Payment Processors and are subject to the applicable Payment Processor’s terms and conditions, privacy policy, and all other relevant agreements. You hereby authorize the applicable Payment Processor to store payment information and continue billing your specified payment method.
26. Member statements: Your transactions are logged on your Member statement, which records the payments made by you to Authors via UCONNECT Market (as a Buyer) and by Buyers via UCONNECT Market to you (as an Author).
27. Currency conversion costs: Costs of Items are in US Dollars. We may offer Items for sale in other currencies from time to time. You are responsible for all costs of currency conversion relating to a transaction on UCONNECT Market. Your financial institution does the currency conversion and may charge you additional fees outside of our control.
This means that you may incur additional costs when purchasing from UCONNECT Market, which we have no control over.
28. Items with an incorrect price or incorrect information: Despite our reasonable efforts, Items may occasionally be listed at an incorrect price or with incorrect information. If this happens, we may, at our discretion, cancel or reverse a transaction, even after it is completed and a payment has been processed. If we do this, we’ll promptly arrange for any payment to be refunded and in such an event, the Item License will be voided and you must not use the Item unless you re-purchase it at the correct price.
29. Your responsibility for taxes: You are responsible for collecting and paying all taxes associated with your use of, and your transactions on, UCONNECT Market. Your responsibility includes any transaction taxes, except to the extent we collect and remit that tax in accordance with section 30.
30. Transaction taxes: In any jurisdiction where we are required to collect and/or pay any GST, VAT, sales tax or other taxes that apply to transactions on UCONNECT Market, you acknowledge and agree that:
a. we may add the applicable tax, or make an appropriate adjustment, to the amount payable;
b. we will generally display the tax amount at checkout or on an applicable invoice, and it will be included in the total amount payable; and
c. we will collect this tax amount via any means available to us, and remit the tax to the relevant authority.
31. Tax information: From time to time, we may request or collect information or documentation from you that may be used for tax purposes, including location information for tax residency purposes. Tax rates are calculated based on this information and the applicable tax rate at the relevant time. Any information you provide must be accurate, complete and kept up-to-date.
If you have any questions or require more information about your tax obligations, please contact your local tax authority, or seek independent tax advice. We cannot provide you with tax advice.
It is important that you understand how refunds work on UCONNECT Market.
32. Requesting a refund: Given the nature of digital content, a refund on a purchase is not granted except as EARLIER STATED IN 1. REFUND POLICY. If you would like to request a refund PLEASE FOLLOW OUR REFUND POLICY
33. Assessment of refund requests: We will assess refund requests on their merits, at our discretion. There is generally no obligation to provide a refund in situations like the following:
a. you have changed your mind about an Item;
b. you bought an Item by mistake;
c. you do not have sufficient expertise to use the Item;
d. you ask for goodwill; or
e. you can no longer access the Item because it has been removed (we advise you to download Items as soon as you Buy them to avoid this situation); or
f. your product purchase was made over 180 days ago (Theme forest and Code Canyon supported Items) or over 30 days ago (Theme forest and Code Canyon unsupported Items, Audio Jungle, Video Hive, Graphic River, Photo Dune, 3DOcean Items).
34. Processing a refund: If the Author or UCONNECT decides to issue a refund, this will generally be done using the same manner used to make the purchase. So if the Item was purchased using a particular payment method you will be refunded using the same payment method in reverse. Any payment made to you will be made in US Dollars, under the rules of the payment method, and you will be responsible for any currency conversion costs.
35. Disputes lodged with payment agents: If, as a Buyer, you lodge a dispute with a Payment Processor (such as PayPal), this will result in a suspension of your UCONNECT account until the dispute raised with the Payment Processor has been cancelled or resolved. Once a dispute has been lodged with a Payment Processor, resolving the related issues can become a complex process and means we cannot make payments or issue refunds out of your UCONNECT account.
If there is a payment dispute, we encourage you to first contact us directly to see if we can help resolve any concerns.
36. Items: All rights (including intellectual property rights) in and to the Items are owned and/or controlled by the Authors who have created the respective Items, and are uploaded at the direction of the Author. UCONNECT does not own the Items on UCONNECT Market and takes no responsibility for the quality, safety or legality of the Items.
37. Envoi’s intellectual property: All rights, title and interest (including all intellectual property rights) in and to UCONNECT Market services, sites and platforms, and any content (other than Author owned Items) made available on UCONNECT Market sites including all information, software, APIs, products, text, design, compilation, “look and feel”, logos, trademarks, trade names, graphics and other materials (UCONNECT Intellectual Property) are owned and/or controlled by the Group Companies.
38. Copyright, trademark and intellectual property claims: We respect the intellectual property rights of others and we require that Authors do the same. If you believe that an Item or Member content on UCONNECT Market infringes any intellectual property right (including copyright).
Our Intellectual Property Policy is where you will find all the information relating to how we treat intellectual property on UCONNECT Market including copyright and other rights.
39. Feedback. We welcome feedback, comments and suggestions for improvements to the UCONNECT Market services, sites and platform (Feedback). You acknowledge and expressly agree that any contribution of Feedback does not and will not give or grant you any right, title or interest in UCONNECT Market or in any such Feedback. All Feedback becomes our sole and exclusive property of and we may use (or not use) and disclose Feedback in any manner and for any purpose whatsoever without further notice or compensation to you. You hereby assign to us any and all right, title and interest (including any intellectual property right) that you may have in and to any and all Feedback.
40. Model and property releases: Items are available for commercial use (unless stated otherwise by the Author on an Item page). Authors are responsible for obtaining and keeping a model or property release if one is needed; please ask the Author directly if you need a copy of a release.
41. Your details: We strongly recommend that you don’t make your contact details public on UCONNECT Market or in any public communications via UCONNECT Market sites, except as required under applicable law (such as the EU Digital Services Act, which requires certain trader information to be available on UCONNECT Market for Authors who are traders) or these User Terms. Contact details include your email address, street address and phone number (but not social network handles).
42. Confidential information: We employ a number of technical, organizational and physical safeguards designed to protect your personal and confidential information. However, no security measures are failsafe and we cannot guarantee the security of your information. We will have no liability to you for any unauthorized access or use of any of your information, or any corruption, deletion, destruction or loss of any of your information. While using UCONNECT Market, you may also become aware of confidential information about us or other Users. You promise to not disclose any confidential or personal information made available to you through UCONNECT Market to any other person.
43. License to use data: By using UCONNECT Market, you grant UCONNECT and the Group Companies a non-exclusive, royalty-free, perpetual, and worldwide right to collect, analyse, and utilize data derived from your use of UCONNECT Market for its own commercial purposes. This includes, but is not limited to, data relating to site activity, User preferences, and transaction patterns.
44. Acceptable use: Your use of UCONNECT Market, including its content and the Items, must comply with our policies (as published on our sites.
45. Content removal: We can look at or remove any Items or other content for any reason at our discretion, including for quality assurance or if we receive a valid copyright take-down notice or General IPR Notice (as defined in our Intellectual Property Policy), if we think that the content is unauthorized, misleading, incorrect, offensive, or in breach of anyone else’s rights, or if we think that your use of UCONNECT Market and any Items or other content might result in liability to us or anyone else.
46. Search results and content placement: The visibility and order of Items displayed in search results, curated sections, or other placements across UCONNECT sites are determined by us and may be influenced by various factors, including content relevance, user engagement, regency, quality, editorial input, or content ownership or source. We may, in our discretion, prioritize the display of Items that are owned, produced, or licensed by us or our Group Companies. This prioritization may impact the visibility of other Items. We reserve the right to update or modify our ranking, placement, and display methodologies at any time.
47. Community participation: We take great pride in our global and thriving community - it’s part of what makes UCONNECT Market great. We focus on transparency and mutual respect and invite you to participate, give feedback and have your say. Before using UCONNECT Market or participating on the UCONNECT forums, please read the Community Guidelines, as you agree to follow them as part of these User Terms.
48. Linking to UCONNECT Market: We’d be delighted if you decide to link to UCONNECT Market from other sites but you have to link to a full version of a page and not link directly to an image or file hosted on UCONNECT Market. That includes no "in-line" linking methods resulting in images hosted on UCONNECT Market being displayed on other sites. You must not "frame" any UCONNECT Market pages by surrounding those pages with someone else’s content, materials or branding. We reserve the right to insist that any link to UCONNECT Market be discontinued, and to revoke your ability to link to UCONNECT Market.
49. UCONNECT API: UCONNECT Market has an API, which means you can build an app that hooks into UCONNECT Market via the API and accesses account data (such as sales count) and/or features (such as search). This could be a mobile app, a website, or any single service that allows users to access UCONNECT Market's resources. By using Envoi’s API, you agreed.
50. Third party developers: We welcome the contribution of our Members and broader community, who offer applications that work with UCONNECT Market. You will need to form your own view about these applications and their developers; we’re not able to warrant or endorse those applications and disclaim liability relating to these applications.
51. Third Party Services: We may use third party software and services (Third Party Services) as part of UCONNECT Market, in order to make certain services available to you. Please see our Privacy Policy for further information. With respect to Third Party Services:
a. your use of Third Party Services as part of UCONNECT Market is at your own risk;
b. you agree that we have no liability arising from your use of service made available made by a Third Party Service;
c. to the extent permitted by law, we do not endorse or assume any responsibility for any Third Party Service, and
d. we will not be liable to you in any way whatsoever for any matters related to such Third Party Service; and
e. unless otherwise stated by UCONNECT, we are not affiliated with or otherwise associated with any of the Third Party Services used as part of UCONNECT Market.
52. INDEMNITY: YOU AGREE TO INDEMNIFY AND HOLD HARMLESS EACH GROUP COMPANY FROM AND AGAINST ANY AND ALL LOSSES, COSTS (INCLUDING LEGAL COSTS), EXPENSES, DEMANDS OR LIABILITY THAT THE GROUP COMPANY INCURS ARISING OUT OF, OR IN CONNECTION WITH, YOUR BREACH OF THESE USER TERMS AND/OR A THIRD PARTY CLAIM AGAINST THE GROUP COMPANY RELATING TO YOUR USE OF ENVATO MARKET. WE MAY, AT OUR EXPENSE, ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER YOU INDEMNIFY US AGAINST, AND IF SO YOU AGREE TO COOPERATE WITH OUR REASONABLE REQUESTS FOR SUPPORT.
53. DISCLAIMER: TO THE EXTENT PERMITTED UNDER THE LAW, ENVATO MARKET, THE ITEMS AND ALL THIRD PARTY SERVICES ARE MADE AVAILABLE TO YOU ON AN “AS IS” BASIS AND WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE THAT WE MAKE NO WARRANTY THAT (A) ENVATO MARKET WILL MEET YOUR REQUIREMENTS; (B) YOUR ACCESS TO ENVATO MARKET WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF ENVATO MARKET WILL BE ACCURATE OR RELIABLE; OR (D) THE QUALITY OF ANY ITEMS, PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED BY YOU THROUGH ENVATO MARKET WILL MEET YOUR EXPECTATIONS.
54. RELEASE: YOU UNDERSTAND THAT ENVATO DOES NOT OWN ANY OF THE ITEMS MADE AVAILABLE ON ENVATO MARKET. THEREFORE, WE CANNOT AND DO NOT MAKE ANY WARRANTIES ABOUT THEIR QUALITY, SAFETY, AUTHENTICITY, OR THEIR LEGALITY. ANY LEGAL CLAIM RELATED TO AN ITEM YOU PURCHASE MUST BE BROUGHT DIRECTLY AGAINST THE AUTHOR OF THE ITEM. YOU AGREE THAT NO GROUP COMPANY IS RESPONSIBLE FOR, AND YOU RELEASE EACH GROUP COMPANY FROM, ANY AND ALL LIABILITY ARISING OUT OF OR IN CONNECTION WITH:
a. THE ITEMS ON ENVATO MARKET;
b. INFORMATION PROVIDED BY AUTHORS ABOUT THEIR ITEMS (INCLUDING ON ANY ITEM PAGE); AND
c. YOUR USE OF ITEMS FROM ENVATO MARKET.
55. LIMITATION OF OUR LIABILITY: OUR LIABILITY TO YOU IN CONNECTION WITH YOUR USE OF ENVATO MARKET OR THESE USER TERMS, IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IS LIMITED AS FOLLOWS:
a. UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOSS OF REVENUE, LOSS OF PROFIT, LOSS OF GOODWILL, LOSS OF CUSTOMERS, LOSS OF CAPITAL, DAMAGE TO REPUTATION, LOSS IN CONNECTION WITH ANY OTHER CONTRACT, LOSS OF DATA, OR INDIRECT, CONSEQUENTIAL OR SPECIAL LOSS, DAMAGE OR EXPENSE; AND;
b. OUR TOTAL AGGREGATE LIABILITY TO YOU IS OTHERWISE LIMITED TO THE GREATER OF ONE HUNDRED ($100) US DOLLARS AND THE TOTAL BUYER FEES PAID BY YOU IN THE 12 MONTHS BEFORE LIABILITY ACCRUED.
These sections mean that you protect us from costs and claims that happen because of your actions on the site, and that our liability to you is limited.
56. CONSUMER LAWS: IN SOME PLACES (SUCH AS NEW JERSEY) THERE MAY BE NON-EXCLUDABLE WARRANTIES, GUARANTEES OR OTHER RIGHTS. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU OR BE ENFORCEABLE WITH RESPECT TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF ENVATO MARKETS OR WITH THESE USER TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF ENVATO MARKET.
57. Suspension or termination: Membership is not an automatic right, it is a benefit for those Members who follow our User Terms, licenses and policies and treat other Users well. We hope that you will be with us for a long time. But we may, using reasonable discretion, decide whether or not your use of UCONNECT Market complies with these User Terms and our licenses and policies. We can suspend or terminate your UCONNECT account at any time for any reason (acting reasonably of course), including if we believe there is a risk associated with you or a payment you make, including if it breaches a law or regulation or if you:
a. breach these User Terms or any other terms applicable to any of your UCONNECT accounts;
b. breach any of our policies (or the policies of any other Group Company);
c. breach any applicable laws, rules or regulations;
d. act in a way that does not align with the values of our community including:
I. engaging in serious or illegal misconduct (such as criminal or fraudulent activities); or
ii. infringing the intellectual property rights of others; or
iii. breaching our Community Guidelines; or
e. act in a way that could cause us, the Group Companies, any Author or Users harm, including:
I. any public conduct or activity (such as public communications) that would adversely affect the reputation of any Group Company; and/or
ii. any threats of harm or damage to any Group Company employee, to any Group Company’s products or services, or to any User of UCONNECT Market Elements or any other product or service of a Group Company.
If we terminate your UCONNECT account you must not apply for a new account as you will no longer be welcome in our community. This decision may also apply to any other UCONNECT accounts you use. Additionally, we may cancel unverified accounts or accounts that have been inactive for a substantial period of time.
58. Cancellation: You may request to cancel your Membership at any time. To cancel, please follow our instructions for cancelling your UCONNECT account or requesting account termination.
59. Survival of terms: The sections titled ‘Intellectual Property’, ‘Indemnification; Disclaimer; Limitation of liability’, ‘Termination’, ‘Dispute resolution’ and ‘Miscellaneous’ shall survive any expiration or termination of these User Terms.
PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS.
60. Arbitration: Any controversy or claim arising out of or relating to these User Terms, or the breach thereof, shall be settled by binding individual (not class) arbitration administered under the Commercial Arbitration Rules of the American Arbitration Association or of the International Centre for Dispute Resolution in effect on the date of the commencement of arbitration, rather than in court, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof or having jurisdiction over the relevant party or its assets. The place of arbitration shall be the state and county of New York. The language of the arbitration shall be English. There shall be one arbitrator to be mutually agreed by the parties. Each party shall bear its own costs in the arbitration. Both parties agree that the following claims are exceptions to the Arbitration Agreement and will be brought in a judicial proceeding in a court of competent jurisdiction: (I) any claim related to actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights; (ii) any claim seeking emergency injunctive relief based on exigent circumstances (e.g., imminent danger or commission of a crime, hacking, cyber-attack) (iii) any claim arising solely from your alleged failure to pay fees due to UCONNECT. All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.
61. Class action waiver: YOU AND ENVATO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both you and UCONNECT agree, no arbitrator or judge may consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding. The arbitrator may award injunctive relief only in favour of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. You and UCONNECT acknowledge and agree that we are each waiving the right to a trial by jury as to all arbitral disputes under these User Terms.
62. Severance: If a court decides that applicable law precludes enforcement of any of the limitations in this section as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be brought in court.
63. California consumer laws: Under California Civil Code Section 1789.3, users of UCONNECT Market from California are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted (a) via email at dca@dca.ca.gov; (b) in writing at: Department of Consumer Affairs, Consumer Information Division, 1625 North Market Blvd.,
64. Sanctions: We are subject to trade and economic sanctions and laws and regulations that govern the use of our services. These laws or regulations may prohibit us from providing services to you or require that we discontinue making services available to you without notice. By using our services you agree to comply with all trade or economic sanctions, export and import laws and regulations and warrant that: (I) you are not prohibited from accessing our services; and (ii) you will not make our services available to anyone who is prohibited from accessing them under the laws or regulations of any jurisdiction.
65. Relationship between the parties: Nothing in these User Terms is to be construed as constituting a partnership, joint venture, employment or agency relationship between you and any Group Company, or between you and any other User. You cannot act on behalf of or bind a Group Company or any other User in any way. We are, however, a limited agent of Authors for:
a. passing on Author warranties to Buyers, including those in section 18;
b. limiting Authors' liability to Buyers, including under sections 19 and 20; and
c. receiving payments from Buyers, as described in section 66.
66. Use of Group Company services: We may use the services of another Group Company for any purpose in relation to UCONNECT Market, including to collect, make or process payments. If a Buyer makes a payment, we receive that payment as a limited agent for the Author and the Buyer’s obligation to pay the Author is met when we (or another Group Company) receive the payment successfully.
67. Changes to these terms: We may change these User Terms (and any other terms, policies or agreements referenced in these User Terms) at any time. We will post the current version of these User Terms on our website and will update the “Last revised” date at the top of these User Terms. We will provide you with reasonable prior notice of any changes to the User Terms that materially adversely affect your rights or your use of UCONNECT Market, before they take effect. We may provide you this notice via our website and/or by email to the email address associated with your UCONNECT account. You can also keep track of whether changes have been made by referring to the version and last revised date of the User Terms. By continuing to use UCONNECT Market after the effective date of the changes, you agree to be bound by the updated User Terms. If you do not agree with the changes, you may close your UCONNECT account.
68. Changes to our services: We may add, change or remove features or functionality to UCONNECT Market or discontinue, temporarily or permanently, UCONNECT Market (or any part thereof) at any time with or without notice.
69. Assignment: You may not transfer or assign these User Terms or any of your rights or obligations under these User Terms without Envoi’s prior written consent. UCONNECT may transfer or assign any of its rights and obligations under these User Terms, in whole or in part, at any time with or without notice.
70. Entire agreement: These User Terms constitute the entire agreement between you and UCONNECT with respect to UCONNECT Market. These User Terms supersede any prior representations, agreements, or understandings between you and UCONNECT, whether written or oral, with respect to UCONNECT Market including previous versions of the User Terms. The English version of these User Terms will control.
71. Severability: If any individual term of these User Terms is found to be invalid or unenforceable, such finding will be limited solely to such invalid or unenforceable part, without affecting the remaining parts of such individual term, or any other part of these User Terms, so that these User Terms shall otherwise remain in full force and effect.
72. Waiver: Envoi’s express waiver or failure to enforce any provision of these User Terms shall in no way be construed to be a present or future waiver of such provision nor affect Envoi’s ability to enforce any provision thereafter.
73. Governing law: These terms are governed by and shall be construed in accordance with the laws of the State of New York, without respect to its conflict of laws principles.
74. Notices: For any notice or request for Item or UCONNECT account support, you must submit your notice.. If you have a specific question about User Terms, please contact with the subject line ‘UCONNECT Market User Terms’. Any notice we send to you may be provided via our website and/or by email to the email address associated with your UCONNECT account.
Author: a Member who makes Items available for sale on UCONNECT Market.
Buy: means purchasing a license to use an Item that is made available on UCONNECT Market.
Buyer: a Member who Buys a license to use one or more Items on UCONNECT Market.
UCONNECT, we, us or our: Shutterstock, Inc.
UCONNECT account: what you receive when you become a Member which gives you access to UCONNECT sites, including UCONNECT Market.
UCONNECT Market: the UCONNECT digital marketplaces, including all features, functionalities, websites, software, Items and other content associated with those marketplaces, including those available at these sites uconnectict.com, light cloud technologies, credit24.
Group Companies: UCONNECT and any company that controls, is controlled by or is under common control with UCONNECT. References to a Group Company include any successors (whether by merger, purchase or otherwise) and permitted assigns.
Item License: the license selected by a user at the point of purchasing an Item, the terms of which will govern the user’s use of that Item. Different license types, and their specific terms are made available on UCONNECT Market for the User to consider and select which are available on the License Overview Page.
Items: digital goods found on UCONNECT Market, which may include goods like WordPress themes, background music, After Effects project files and photography.
Member: any User who creates and maintains an account with us, whether or not they are an Author or Buyer.
User, you or your: each person who accesses or uses UCONNECT Market, whether or not they are an Author, Member or Buyer.
User Terms: the UCONNECT Market User Terms set out in this document and the terms of the other documentation specified in section 3, which are incorporated by reference in these User Terms, in each case as amended from time to time.